Waterford Area Partnership CLG., Westgate Retail Park, Tramore Road, Waterford.

Tel: 051-841740, Email: info@wap.ie

Now Recruiting – Free Training

 Contact Centre Operations Level 5 – CONNECT PROGRAMME -2019/2020

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PROGRAMME AIMS

The aim of this programme is to enable the learner to acquire the requisite knowledge skill and competence to work independently and under supervision in a range of customer contact centre settings and or to progress to further and or higher education and training.

ENTRY REQUIREMENTS

  • Education: No formal education or qualifications are required although applicants may have participated in primary and secondary education. Applicants will be expected to demonstrate a standard of knowledge, skill and competence equivalent to NFQ Level 4 when accessing a Level 5 programme.
  • Aptitude: Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.
  • Previous Experience: Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course, be able to work with responsibility and demonstrate the ability to work on their own initiative.

COURSE CONTENT

Title Award Awarding Body
Customer Service Level 5 Customer Service (5N0972) QQI
Communications Level 5 Communications (5N0690) QQI
Database Methods Database Methods (5N0783) QQI
Spreadsheet Methods Spreadsheet Methods (5N1977) QQI
Work Practice Work Practice (5N1433) QQI
Word Processing Word Processing (5N1358) QQI
Contact Centre Skills L5 Contact Centre Skills (5N1361) QQI
Principles And Practice Of Selling L5 Principles & Practice of Selling (5N2062) QQI

LEARNING OUTCOMES

Learning Outcomes
On completion of this programme learners will have the skills, knowledge and competencies to
work independently and under supervision in a range of customer contact centre settings and or to progress to further and or higher education and training.