Contact Centre Operations Level 5 – CONNECT PROGRAMME -2019/2020
The aim of this programme is to enable the learner to acquire the requisite knowledge skill and competence to work independently and under supervision in a range of customer contact centre settings and or to progress to further and or higher education and training.
Education: No formal education or qualifications are required although applicants may have participated in primary and secondary education. Applicants will be expected to demonstrate a standard of knowledge, skill and competence equivalent to NFQ Level 4 when accessing a Level 5 programme.
Aptitude: Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.
Previous Experience: Applicants must be able to demonstrate a moderate range of knowledge, skills and competencies relevant to the course, be able to work with responsibility and demonstrate the ability to work on their own initiative.
Customer Service Level 5
Customer Service (5N0972)
Communications Level 5
Database Methods (5N0783)
Spreadsheet Methods (5N1977)
Work Practice (5N1433)
Word Processing (5N1358)
Contact Centre Skills L5
Contact Centre Skills (5N1361)
Principles And Practice Of Selling L5
Principles & Practice of Selling (5N2062)
On completion of this programme learners will have the skills, knowledge and competencies to
work independently and under supervision in a range of customer contact centre settings and or to progress to further and or higher education and training.